Incidents | MoovIT Software Products GmbH

Incidents | MoovIT Software Products GmbH Incidents reported on status page for MoovIT Software Products GmbH https://status.helmut.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/fa1aa7de8ff0e9345f28be37480d1acd.png Incidents | MoovIT Software Products GmbH https://status.helmut.cloud/ en Mailer API recovered https://status.helmut.cloud/ Thu, 23 Apr 2026 07:44:58 +0000 https://status.helmut.cloud/#99e5579cab5503c66dae864912d207a5d84df42035ef0f59f73a992302d4f251 Mailer API recovered Dali API recovered https://status.helmut.cloud/ Thu, 23 Apr 2026 07:44:49 +0000 https://status.helmut.cloud/#f25051f77272f4add94819096ec1903091a75e09fc2cfa4d19598bdf9db7acec Dali API recovered High5 API recovered https://status.helmut.cloud/ Thu, 23 Apr 2026 07:44:46 +0000 https://status.helmut.cloud/#76bda0676567afca825ea04728a2edc2c12081be9cbe298a89c2ef1cb8a5c530 High5 API recovered Auditor API recovered https://status.helmut.cloud/ Thu, 23 Apr 2026 07:44:44 +0000 https://status.helmut.cloud/#6e32567a5d8504fffd84572b9348daa0bfba78cd2770633e4cba46ef556318e0 Auditor API recovered Identity Provider API recovered https://status.helmut.cloud/ Thu, 23 Apr 2026 07:44:42 +0000 https://status.helmut.cloud/#6c0468255238b19f4d8ac1f2f0b5e0cd6e9fc0f8c61b28c9d4c5bc4e0003caae Identity Provider API recovered Auditor API went down https://status.helmut.cloud/ Thu, 23 Apr 2026 07:40:31 +0000 https://status.helmut.cloud/#6e32567a5d8504fffd84572b9348daa0bfba78cd2770633e4cba46ef556318e0 Auditor API went down Mailer API went down https://status.helmut.cloud/ Thu, 23 Apr 2026 07:40:18 +0000 https://status.helmut.cloud/#99e5579cab5503c66dae864912d207a5d84df42035ef0f59f73a992302d4f251 Mailer API went down Dali API went down https://status.helmut.cloud/ Thu, 23 Apr 2026 07:40:10 +0000 https://status.helmut.cloud/#f25051f77272f4add94819096ec1903091a75e09fc2cfa4d19598bdf9db7acec Dali API went down High5 API went down https://status.helmut.cloud/ Thu, 23 Apr 2026 07:40:08 +0000 https://status.helmut.cloud/#76bda0676567afca825ea04728a2edc2c12081be9cbe298a89c2ef1cb8a5c530 High5 API went down Identity Provider API went down https://status.helmut.cloud/ Thu, 23 Apr 2026 07:39:45 +0000 https://status.helmut.cloud/#6c0468255238b19f4d8ac1f2f0b5e0cd6e9fc0f8c61b28c9d4c5bc4e0003caae Identity Provider API went down Mailer API recovered https://status.helmut.cloud/ Thu, 16 Apr 2026 03:30:44 +0000 https://status.helmut.cloud/#cf2a7ac892037213e8ed99468d9cf04d211ad79e3b7ca00489831b8a9670da9b Mailer API recovered Mailer API went down https://status.helmut.cloud/ Thu, 16 Apr 2026 02:31:50 +0000 https://status.helmut.cloud/#cf2a7ac892037213e8ed99468d9cf04d211ad79e3b7ca00489831b8a9670da9b Mailer API went down Auditor API recovered https://status.helmut.cloud/ Fri, 27 Mar 2026 05:36:09 +0000 https://status.helmut.cloud/#739b18a59057980ecadf6b5465c55666bb8a4cd14709545e4072f244c27a1679 Auditor API recovered High5 API recovered https://status.helmut.cloud/ Fri, 27 Mar 2026 05:35:57 +0000 https://status.helmut.cloud/#5f048552abadc709583232a08fd43d6ce195bf6bcf8dda13d8cbd8c3e154748c High5 API recovered Identity Provider API recovered https://status.helmut.cloud/ Fri, 27 Mar 2026 05:35:46 +0000 https://status.helmut.cloud/#3e0b3315ee2a557d685485da5b160f97cb8507b3dd80f7a0fc927c183fc62ed6 Identity Provider API recovered Auditor API went down https://status.helmut.cloud/ Fri, 27 Mar 2026 05:22:57 +0000 https://status.helmut.cloud/#739b18a59057980ecadf6b5465c55666bb8a4cd14709545e4072f244c27a1679 Auditor API went down Identity Provider API went down https://status.helmut.cloud/ Fri, 27 Mar 2026 05:22:54 +0000 https://status.helmut.cloud/#3e0b3315ee2a557d685485da5b160f97cb8507b3dd80f7a0fc927c183fc62ed6 Identity Provider API went down High5 API went down https://status.helmut.cloud/ Fri, 27 Mar 2026 05:22:53 +0000 https://status.helmut.cloud/#5f048552abadc709583232a08fd43d6ce195bf6bcf8dda13d8cbd8c3e154748c High5 API went down Issues with Kubernetes Cluster https://status.helmut.cloud/incident/858006 Thu, 26 Mar 2026 08:18:00 -0000 https://status.helmut.cloud/incident/858006#c400fca6ae440708a3c4c05de1fd83f3106a0359bd919ec1d9d2911f5634cc92 The issues, caused by our Service provider have been resolved. While recovering is still ongoing, the system seems reachable and stable. Auditor API recovered https://status.helmut.cloud/ Thu, 26 Mar 2026 08:14:48 +0000 https://status.helmut.cloud/#e2d32710c010ee62bc7422d014eb37cd311e548a3ed6c599842213cf373fc446 Auditor API recovered Mailer API recovered https://status.helmut.cloud/ Thu, 26 Mar 2026 08:14:02 +0000 https://status.helmut.cloud/#08c9018f83fb870d492e4b8f2106dab712fa18774fe1a86889bdf5a0b8d70289 Mailer API recovered Dali API recovered https://status.helmut.cloud/ Thu, 26 Mar 2026 08:13:37 +0000 https://status.helmut.cloud/#9dcc02a0d81b505b96a71df09f1086788197c3f701155b7ebfc0d1cb268afc22 Dali API recovered High5 API recovered https://status.helmut.cloud/ Thu, 26 Mar 2026 08:13:34 +0000 https://status.helmut.cloud/#0edd4ab8b0cdac4d8c2c636220b7ccdbd8644c2fcf20ebd68ae9ef6d5227458e High5 API recovered Identity Provider API recovered https://status.helmut.cloud/ Thu, 26 Mar 2026 08:10:49 +0000 https://status.helmut.cloud/#1813e2e44fa1b8ccf8fa2f750aae7dba8b2a4ce357dbb3c8efcf18f503b8cd24 Identity Provider API recovered Issues with Kubernetes Cluster https://status.helmut.cloud/incident/858006 Thu, 26 Mar 2026 07:24:00 -0000 https://status.helmut.cloud/incident/858006#5fe6c72dd39fb3f1c0be48b416c5db0db3f668b2616e711f4d0fb33ff17c0507 We are aware of issues with the underlying Kubernetes Cluster and working on a solution Mailer API went down https://status.helmut.cloud/ Thu, 26 Mar 2026 05:58:20 +0000 https://status.helmut.cloud/#08c9018f83fb870d492e4b8f2106dab712fa18774fe1a86889bdf5a0b8d70289 Mailer API went down High5 API went down https://status.helmut.cloud/ Thu, 26 Mar 2026 05:57:31 +0000 https://status.helmut.cloud/#0edd4ab8b0cdac4d8c2c636220b7ccdbd8644c2fcf20ebd68ae9ef6d5227458e High5 API went down Identity Provider API went down https://status.helmut.cloud/ Thu, 26 Mar 2026 05:57:24 +0000 https://status.helmut.cloud/#1813e2e44fa1b8ccf8fa2f750aae7dba8b2a4ce357dbb3c8efcf18f503b8cd24 Identity Provider API went down Dali API went down https://status.helmut.cloud/ Thu, 26 Mar 2026 05:56:50 +0000 https://status.helmut.cloud/#9dcc02a0d81b505b96a71df09f1086788197c3f701155b7ebfc0d1cb268afc22 Dali API went down Auditor API went down https://status.helmut.cloud/ Thu, 26 Mar 2026 05:47:26 +0000 https://status.helmut.cloud/#e2d32710c010ee62bc7422d014eb37cd311e548a3ed6c599842213cf373fc446 Auditor API went down Database restart https://status.helmut.cloud/incident/819107 Thu, 05 Feb 2026 09:00:25 -0000 https://status.helmut.cloud/incident/819107#8b5df0c422ef3987547afc0a3e380f6a419e0c872b78d820d52acec7c966b9b3 We are rolling out new (unplaned) certificates to the Database cluster. We did not expect a downtime but something went wrong - we are investigating the issue. Database move from Frankfurt to Nuremberg https://status.helmut.cloud/incident/611522 Mon, 30 Jun 2025 06:41:43 -0000 https://status.helmut.cloud/incident/611522#623f3e029ddab228e6a15d5a86f23cad637db2d59f9c48b29342a46008251a67 Maintenance completed Database move from Frankfurt to Nuremberg https://status.helmut.cloud/incident/611522 Mon, 30 Jun 2025 06:00:00 -0000 https://status.helmut.cloud/incident/611522#f9deccba4425375ae8079300c90e918b8007ff5ff93c62bf59dd5e98d022a1a6 We will move the Database closer to our cluster to have even less latency. Update Kubernetes Ingress Controller (CVE) https://status.helmut.cloud/incident/535922 Fri, 28 Mar 2025 07:50:56 -0000 https://status.helmut.cloud/incident/535922#f35ccfa2b430760a6862a26d08fc16fd018371b7e9e2c98a6bdfb8c49833868e Update Kubernetes Ingress Controller (CVE) Partial service interruption https://status.helmut.cloud/incident/508190 Thu, 06 Feb 2025 10:14:00 -0000 https://status.helmut.cloud/incident/508190#6e268e8272dbf85fc15c3b11cab330b3f20d660d3f5bb9c8c8f33c53f217c1db The issue has been resolved. Partial service interruption https://status.helmut.cloud/incident/508190 Thu, 06 Feb 2025 08:48:00 -0000 https://status.helmut.cloud/incident/508190#11a552efa84492aaa0939b203224bde4606b30e1ccd974ad54067668fe8823aa Out S3 Storage provider (Cloudflare) has issues that impact our services. Further informations: https://www.cloudflarestatus.com/incidents/pgz7g5xlpxzr EU Central downtime https://status.helmut.cloud/incident/416501 Tue, 20 Aug 2024 12:00:00 -0000 https://status.helmut.cloud/incident/416501#7b19b9ea39fd0fc82e8ed14918a0dfc229df0617422664bec67f49a3edb39cd1 Annually certificate rotation was not working as expected and caused the cluster to malfunction.